Privacy Policy

1. Who We Are

This website is operated by Titan Grid Pty Ltd (ABN 32 698 417 668, ACN 698 417 668), an Australian private company based in Victoria ("Titan Grid", "we", "us", "our"). We provide enterprise WiFi surveys, network engineering, cybersecurity assessments and managed IT services across Australia.

2. Information We Collect

When you contact us through this website — for example via our general enquiry, WiFi survey, cybersecurity assessment, or quote request forms — we may collect:

• Your name, company name, email address and phone number
• The content of your message or project description
• Where relevant to the enquiry: site address, building type, approximate site size, number of users, existing wireless vendor, business size, current security setup, assessment requirements, or budget range

We only collect information that is reasonably necessary to respond to your enquiry and provide a quote or service.

3. How We Collect It

We collect personal information directly from you when you submit a form on this website. Form submissions are processed using Formspree, a third-party form-handling service. Formspree is a US-based provider, which means information you submit may be processed on servers located outside Australia. We do not use analytics or advertising tracking scripts on this website.

4. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide requested information or quotes
• Plan and deliver surveys, assessments, or engineering projects you engage us for
• Maintain records of our client communications and engagements
• Comply with our legal and regulatory obligations

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

5. Disclosure of Information

We disclose personal information to Formspree solely as our form-processing provider. Otherwise, we do not share your personal information with third parties except where required by law, to protect our legal rights, or with your consent (for example, referring a specialist subcontractor for part of a project).

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable timeframe in accordance with the Australian Privacy Principles.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can attempt to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.

10. Contact Us

For any privacy-related questions or requests, please contact us at sales@titangrid.com.au or 0427 053 107.